How do I return an item?

Send us an email at: customer@vitchivilani.com.

We’ll respond within 48 hours.

For returns, please:

Items must be in original condition with tags attached, free from odors, stains, marks, or hair.

Returns must be made within 30 days of delivery.

Item exchange

We don’t offer direct exchanges.

To get a different size or item, simply return your product and place a new order.

We’ll process your refund as soon as we receive the return.

Return cost

Return shipping costs vary by region and are deducted from your refund.

• Europe: €12
• USA: $14
• Sweden: 129 SEK
• Rest of the world: €19

When will I receive my refund?

Your refund will be processed within 14 days after you drop off the return.

The amount will be credited to your original payment method. Thank you for your patience!